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Insurance Claims &
Deceptive Practices The Insurance Claims and Deceptive Practices Self-Study Course provides licensee with a broad overview of the problems of deceptive claims practices in the industry today and the actions being taken, on various fronts, to inhibit those practices to reduce costs to individual and business consumers. In addition to content developed by the Insurance Training Institute specifically for this course, the manual provides students with resources published by the New York State Insurance Department, various public media organizations, insurance carriers and professional organizations. Proper review of the course manual will prepare students to successfully complete the monitored examination. The course is structured to enable complete review of the manual in eight hours, as shown in the outline. The examination is a 50 questions test. The examination is typically completed within 30 minutes, however, a total of 60 minutes is allowed to each student. The questions back used for the Insurance Claims and Deceptive Practices monitored examination is updated annually. Specific questions which become obsolete are removed as necessary. The Insurance Training Institute requires students to complete all examinations in a closed book fashion with no discussion during the examination period. Registered monitors are stationed to ensure compliance with these standards and to assist students with general testing procedure questions. The Insurance Claims and Deceptive Practices course addresses issues which impact every segment of the insurance industry. The course provides new information which is pertinent to all industry licensees.
COURSE INSTRUCTION (Licensed by New York State Insurance Department as
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